Site Reliability Engineer (m/w/d)
Job level:
experienced
Schedule:
full-time
full-time
experienced
Wiesbaden/Remote
DevOps
AOE Solutions GmbH
IT & EDV
Support our customers at kloudease, manage incoming support requests, and keep Kubernetes environments running stably.
Do you thrive when things get busy, and stay on top of things even with many parallel customer requests? Then you're in the right place: in this role, you're close to the customer, take ownership of managing incoming support requests, and help keep Kubernetes-based environments running stably with a clear focus on pragmatic solutions.
Do you thrive when things get busy, and stay on top of things even with many parallel customer requests? Then you're in the right place: in this role, you're close to the customer, take ownership of managing incoming support requests, and help keep Kubernetes-based environments running stably with a clear focus on pragmatic solutions.
Job Description
- You handle a high volume of incoming customer requests, prioritize them, and keep communication clear and transparent
- You take end-to-end ownership of support tickets: capturing, classifying, resolving, or escalating to the right teams
- You support the analysis of Kubernetes-related issues (e.g., deployments, resources, logs, troubleshooting) and help resolve problems sustainably
- You work with GitLab-oriented workflows (e.g., pipelines, merge requests, GitOps-adjacent practices) and understand the underlying approaches
- You document solutions clearly and ensure that learnings aren't lost
What you bring along
- Very good understanding of Kubernetes (must-have)
- Enjoyment of customer contact: you communicate clearly, friendly, and solution-oriented, even under pressure
- A structured approach to handling support requests (prioritization, status updates, follow-up)
- Understanding of GitLab-based workflows and fundamental CI/CD and GitOps principles
- Go knowledge is not required
Nice to have (ideal, but not required): experience with n8n or comparable tools/automation platforms; experience with Flux and/or Terraform
What we offer
- Your life, your plan: Flexible and self-organized work in an agile corporate culture without hierarchical levels. Remote or in the office.
- Attractive additional benefits such as job bike, discounted Deutschland-Ticket (Public Transportation), corporate benefits, working abroad, sabbatical, company pension plan, comprehensive health package for your physical and mental well-being (EGYM Wellpass, Plus Card, OpenUp)
- Efficiency meets comfort: Customizable work environment with state-of-the-art hardware and software
- No standing still: €2,000 personal training budget and AOE Academy
- Together as a team, we do it all: summer party, team events, after-work get-togethers, internal FIFA league, board game night, movie night
- Coolest office in Wiesbaden: Right in the city center, free parking, Thai massage, our own chef, play area (foosball, table tennis, billiards), fruit, snacks, drinks
